"For me not a good experience"
I may have had a fairly unique experience. Regardless I would like to recommend a few things if you plan on buying from this used car business. I month ago, I put a deposit on a 2013 BMW. Pictures on the Toronto Auto Brokers web site looked awesome and the write up said it was immaculate. The car proof report had no issues. The sale was conditional on the car being inspected by a BMW dealership at my cost. The inspection went well. So I booked my flight to Toronto from Ottawa and the salesperson picked me up at the airport which was nice. When we arrived at the shop, the car was parked inside the shop. My first observation was "nice car" but my second observation was, "what the heck happened to the hood" as there was about 100 stone paint chips. Now this is not my first car. I have owned about 7 new cars and 6 used cars and none have had stone chips like that car. Not sure what the previous owner did but not normal city driving that's for sure. This is not my first experience buying a used car in a different city. I bough one without seeing it from Wilson Used Auto in Guelph. The car had no problems. They paid my flight to Guelph and picked me up at the local airport. They also sent me a cheque for the missing antenna that I noticed missing when I got home. Good company and good experience. I still have that 2007 Explorer.
Back to the BMW. I asked the salesperson what was the story about the hood. He said it was not that bad. I felt really discourage. Even though, I could have backed out, loosing my deposit and having already paid for my one way flight, and no way to get back home easily,I felt stuck but still wanted the car. Once I drove back home, I had a better look of the car from outside (normal lighting) and the problem was eve worse. There were scratches on the left wheel well that was not visible in the shop which is somewhat dim.
The other things that annoyed me is the car did not have floor mats, no second key fab, missing the first aid kit that comes with BMW cars.
I contacted the salesperson and asked him to discuss with the owners providing me with a reimbursement of 1000 to cover my costs. I did not think this was unreasonable. He said no because he gave me 2k off the price of the car and that was good enough. I told him that was the price we agreed before I knew all these problems.
I would recommend a couple of things if you buy from them:
1- Obviously do not put a deposit until you see the car.
2- Inspect the car outside so you can see it better.
3- Ask if the second key fab, floor mats are included.
Employees dealt with